Asked by jesus salazar on May 14, 2024
Verified
As a Customer Relations Specialist, Kendra must deny a customer's request for a cash refund. In her message to the customer, Kendra should include a statement such as I f you had read the return policy printed on your receipt, you should know that cash refunds will not be granted.
Cash Refund
A reimbursement in the form of physical currency returned to a payer following a dissatisfaction with goods or services purchased.
Customer Relations Specialist
A professional responsible for managing interactions with customers to enhance satisfaction and loyalty.
- Gain insight into the approaches for presenting negative news within professional communication.
Verified Answer
AB
abdullah ba sondowahMay 14, 2024
Final Answer :
False
Explanation :
Including such a statement can come across as confrontational and blame the customer, which is not conducive to maintaining a positive relationship. It's better to politely explain the policy and offer alternatives if possible.
Learning Objectives
- Gain insight into the approaches for presenting negative news within professional communication.
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