Asked by abigail Gimbert on Jun 17, 2024
Verified
Which of the following examples would be the best when delivering negative news?
A) "The phone was damaged due to your neglect, so we regret that we cannot help you at any cost."
B) "You made the mistake of not reading the instructions so it is not our fault your product was damaged."
C) "Since the product was bought on a sale/discount, it cannot be exchanged and it is your responsibility to read the terms and conditions before purchase."
D) "The product you bought did not have a warranty so we are not responsible for repairing it without payment."
E) "Due to company policy, we are unable to refund your money for this product but you may choose another product from our website."
Delivering Negative News
The process of communicating unfavorable information or decisions in a way that is sensitive to the recipient's feelings and possibly mitigates the impact.
Company Policy
Official guidelines or rules established by a business to outline the procedures and acceptable behavior within the organization.
Terms and Conditions
The set of rules and guidelines that are associated with a service or product, which govern the use thereof.
- Identify strategies for delivering negative news effectively.
Verified Answer
Learning Objectives
- Identify strategies for delivering negative news effectively.
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