___ is essentially the influence of customers and competition on the behaviour of organizations and their members.

A) Normative control
B) Market control
C) Clan control
D) Bureaucratic control
E) Administrative control

Market control refers to the influence that customers and competition have on the behavior of organizations and their members. It is a form of external control that motivates organizations to meet the demands of the market and remain competitive. Normative control refers to the influence of cultural values and beliefs on behavior, clan control refers to the influence of shared values and norms within an organization, bureaucratic control refers to the use of rules and policies to regulate behavior, and administrative control refers to the use of procedures and systems to manage operations.