Asked by Alicion Connor on Jun 26, 2024
Verified
What is the difference between delivering negative news and being negative?
Delivering Negative News
The process of communicating unfavorable information or decisions in a sensitive and thoughtful manner.
- Differentiate between delivering negative news and adopting a negative tone.
Verified Answer
AJ
Arjun Jai KhannaJun 27, 2024
Final Answer :
Sensitive communicators understand the difference between delivering negative news and being negative.Without hiding the negative news,they look for ways to emphasize positive aspects.When offering criticism or advice,for example,they don't focus on a person's shortcomings; instead,they focus on what he or she can do to improve.In persuasive situations,they help audiences see the benefits of taking specific actions.Finally,they use euphemisms carefully and ethically to soften the impact of negative news and avoid words that carry negative or unpleasant connotations.
Learning Objectives
- Differentiate between delivering negative news and adopting a negative tone.
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