Asked by Riley Runnells on Jul 04, 2024
Verified
If a customer uses the comment feature to criticize your business blog,you should
A) respond promptly,honestly,and professionally.
B) ignore the criticism unless the critic is incorrect.
C) take verbal potshots at the critic's integrity.
D) let blog readers know that you won't tolerate criticism.
Business Blog
An online platform owned by a business used for publishing content related to the industry, products, or services to engage with a target audience.
Criticism
The expression of disapproval based on perceived faults or mistakes, or the analytical evaluation of something.
- Learn how to effectively respond to criticism and misinformation on social media.
Verified Answer
MM
Mariam MagedJul 06, 2024
Final Answer :
A
Explanation :
It's important to respond promptly to show that you value the customer's feedback. Responding honestly and professionally can also help diffuse any negative feelings towards your business and show that you're open to feedback and willing to make improvements. Ignoring the criticism or attacking the critic will only make the situation worse. Letting your readers know that you won't tolerate criticism can also come across as defensive and unprofessional.
Learning Objectives
- Learn how to effectively respond to criticism and misinformation on social media.
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