Asked by Kiersten Worley on Sep 24, 2024
Verified
Which of the following is a feature of an M-Form organization?
A) divisions have difficulty responding to changes in customer demand
B) it is easier to maintain customer relationships
C) coordination across divisions is simple and does not take much management time
D) evaluating employees is easier because managers typically are similarly trained
M-Form Organization
A type of organizational structure where a company is divided into semi-autonomous units or divisions, each responsible for its own profit and loss.
Customer Relationships
The management of interactions and engagement with customers to foster loyalty and long-term engagement.
Divisions Coordination
The management practice of aligning the operations and goals of different departments or units within an organization to optimize overall performance.
- Acknowledge the properties and strengths of M-Form (Multidivisional Form) organizational designs.
- Assess the impact of organizational architecture on the synchronization between divisions, the reaction to customer needs, and the evaluation of employee contributions.
Verified Answer
GK
gayatri kayastha5 days ago
Final Answer :
B
Explanation :
An M-Form organization is a form of organizational structure in which units are organized around products, projects or services, with each division having a decentralized system of integrating its functions. This allows for greater specialization and efficiency in each division, making it easier to maintain strong customer relationships. Coordination across divisions can be complex, and evaluating employees can be difficult because they may have different qualifications and experiences. Option A is incorrect because M-Form organizations can be responsive to changes in customer demand due to their decentralized structure. Option C is incorrect because coordination across divisions can be complex and requires management time. Option D is incorrect because managers may not have similar training, making it difficult to evaluate employees in a standardized way.
Learning Objectives
- Acknowledge the properties and strengths of M-Form (Multidivisional Form) organizational designs.
- Assess the impact of organizational architecture on the synchronization between divisions, the reaction to customer needs, and the evaluation of employee contributions.