One way of reframing a conflict situation is to step back, take a deep breath, and ask a question such as "Is the person really angry at me or just worried and anxious?"

Reframing

The practice of changing the way situations or ideas are viewed or interpreted, often to find more positive or functional perspectives.

Conflict Situation

A scenario where opposing interests, beliefs, needs, or values lead to a disagreement or dispute between two or more parties.

Angry

An emotional state characterized by feelings of displeasure or antagonism toward something or someone.