Asked by cassidy bristow on Sep 25, 2024
Verified
When writing a direct format bad news message,reasons for the decision or news should always be provided.
Direct Format
A communication method where the main point or conclusion is presented at the beginning, followed by supporting details or evidence.
Bad News Message
Communication designed to convey negative or unfavorable information in a manner that aims to preserve goodwill and minimize harm or backlash.
- Grasp the significance of explaining decision-making processes or reasons when delivering bad news.
Verified Answer
VP
Violet Powell1 day ago
Final Answer :
False
Explanation :
If you want to preserve a long-standing relationship with an important customer, a detailed explanation could well be worth the extra effort such a message would require. However, you will encounter some situations in which explaining negative news is neither appropriate nor helpful, such as when the reasons are confidential, excessively complicated, or irrelevant to the reader.
Learning Objectives
- Grasp the significance of explaining decision-making processes or reasons when delivering bad news.
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