Asked by jennifer nurceski on Sep 25, 2024
Verified
When developing bad news messages about transactions,what do many firms include in an attempt to repair the relationship?
A) An element of apology
B) An explanation of what the customer should now expect
C) An explanation of what is being done to resolve the situations
D) An offer of a discount on future orders
E) An explanation of what type of performance can be expected in the future
Transaction
An exchange or interaction between two parties, typically involving the buying, selling, or trading of goods, services, or information.
Relationship Repair
The actions taken to address issues, misunderstandings, or conflicts in a relation in order to restore positive connection and understanding.
- Analyze the significance of proposing options or alternatives when conveying unfavorable information.
Verified Answer
PB
Priyanshi Bakliwal4 days ago
Final Answer :
D
Explanation :
D)To help repair the damage to the relationship and encourage repeat business, many companies offer discounts on future purchases, free merchandise, or other considerations. Even modest efforts can go a long way to rebuilding a customer's confidence in your company.
Learning Objectives
- Analyze the significance of proposing options or alternatives when conveying unfavorable information.
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