A disadvantage of communicating by telephone is that ____.

A) the patient's feelings are communicated easily over the telephone
B) you have to talk with difficult patients
C) you have to relay messages to the physician
D) the patient may not want to end the phone call
E) you cannot see the caller's visual signals such as body language or facial expression

Visual Signals

Forms of communication that involve the use of visual cues, such as signs, lights, or symbols, to convey messages.

Communicating by Telephone

The process of exchanging information or conveying messages through the medium of telephony, utilizing voice and/or digital signals.

Difficult Patients

Refers to patients who present challenges in communication, behavior, or treatment compliance during medical encounters.