Asked by ashanti morris on Apr 28, 2024
Verified
What is the first thing you should do before making a business telephone call?
A) Prepare an appropriate opening.
B) Ask yourself if the phone call is necessary.
C) Decide what you're going to say after the receiver answers.
D) Write down the ideas you want to discuss so that you don't forget them.
Business Telephone Call
A telecommunications interaction in a professional context, often aimed at discussing matters related to work or transactions.
Prepare Opening
The process of crafting the beginning segment of a speech, presentation, or document to effectively capture the audience’s attention and lay the groundwork for the message.
- Acquire strategies for professional communication when responding to calls and managing messages on behalf of others.
Verified Answer
ZK
Zybrea KnightMay 04, 2024
Final Answer :
B
Explanation :
Before making a business telephone call, it's important to ask yourself if the phone call is necessary. This helps ensure that the call is justified and that you're using the recipient's time effectively.
Learning Objectives
- Acquire strategies for professional communication when responding to calls and managing messages on behalf of others.