Asked by Blake French on Jun 01, 2024
Verified
A user reports that his PC doesn't work.Which of the following would be the best question to ask the user?
A) Do you have a UPS attached?
B) What isn't working on the computer?
C) Is this a BYOD device?
D) Do you think it's the motherboard or power supply that is not working?
BYOD
Bring Your Own Device, a policy that allows employees to use their personal devices for work purposes, raising considerations for security and network access.
- Develop effective problem-solving strategies for troubleshooting computer issues.
Verified Answer
MS
Mohammad ShehzadJun 05, 2024
Final Answer :
B
Explanation :
This is the best question to start with to gather more information about what specific issue the user is experiencing with their computer. Once more information is gathered, then the appropriate follow-up questions can be asked. The other options (A, C, and D) are not relevant questions to ask at this initial stage.
Learning Objectives
- Develop effective problem-solving strategies for troubleshooting computer issues.