Asked by Amirul Hasan on May 27, 2024
Verified
A help desk technician receives a call from a user complaining of slow performance that just started.The technician discovers a virus and removes it.A month later the user calls with the same complaint.What should the technician have done differently when the original problem was fixed?
A) Waiting 12 to 24 hours to check on the user
B) Reinstalling the OS
C) Rebooting the computer
D) Educating the user
Educating
The process of giving or receiving systematic instruction, especially at a school or university.
Reinstalling OS
This refers to the process of removing the current operating system on a computer and replacing it with the same or a different version to improve performance, remove viruses, or update the system.
Virus Removal
The process of identifying, isolating, and eliminating malicious software or viruses from a computer or network system.
- Comprehend the fundamentals of professional communication and client support within the information technology sector.
- Engage in a methodical procedure to locate, diagnose, and fix issues of a technical nature.
Verified Answer
SF
Sarah FrazierMay 30, 2024
Final Answer :
D
Explanation :
Instead of just removing the virus, the technician should have taken the time to educate the user on safe computing practices to prevent future infections. This would have helped the user to better protect their computer and minimize the likelihood of future virus infections.
Learning Objectives
- Comprehend the fundamentals of professional communication and client support within the information technology sector.
- Engage in a methodical procedure to locate, diagnose, and fix issues of a technical nature.