According to the vignette on TD Bank, what did TD do before it embarked on a robbery prevention and awareness training program?

A) determined what kinds of resources were available for training
B) conducted a needs analysis that included focus groups, interviews, and surveys
C) changed the compensation approach to reward those branches with fewer robberies
D) changed the company's strategy to better match employees' skills and abilities

Needs Analysis

Needs analysis is a process used to identify gaps between current performance and required performance levels, often utilized in educational and business contexts to improve outcomes.

Robbery Prevention

Strategies and practices designed to reduce the risk of theft or robbery in homes, businesses, and communities.

Awareness Training

Educational programs aimed at enhancing understanding of specific issues or topics, such as cybersecurity or diversity.