Asked by Total Sport Productions on Jun 13, 2024
Verified
April needs to tell her subordinate Naila that she will not be given a raise despite her excellent work. Before sending the message, April considers the severity of the message, the degree of surprise the subordinate will experience, her corporate culture, and her relationship with the subordinate. In this scenario, April is most likely considering these factors in order to
A) identify a language in which to deliver the bad news.
B) decide whether or not she should deliver the bad news at all.
C) determine the level of honesty she should include in the bad news.
D) determine who she can recommend to make the presentation instead of her.
E) choose a channel for delivering the bad news.
Corporate Culture
The shared values, beliefs, attitudes, and standards that characterize members of an organization and define its nature.
Severity
The intensity or seriousness of a situation, condition, or issue, often indicating the level of urgency or danger associated with it.
- Understand the criticality of opting for the correct mode of communication when presenting adverse news, tailored to the specific context and level of seriousness.
Verified Answer
ZK
Zybrea KnightJun 15, 2024
Final Answer :
E
Explanation :
April is considering factors such as the severity of the message, the degree of surprise, corporate culture, and her relationship with the subordinate to choose the most appropriate channel (e.g., in-person, email, phone) for delivering the bad news. These considerations help ensure the message is received as intended and maintains a professional relationship.
Learning Objectives
- Understand the criticality of opting for the correct mode of communication when presenting adverse news, tailored to the specific context and level of seriousness.
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