Banquet manager Juan delivers a "wow" experience to a customer when he ________.

A) asks the customer to fill out a lengthy customer survey
B) adds a surcharge to the bill
C) gives everyone attending the banquet a bottle of water
D) provides the customer with an unusually sensitive and warm surprise

Providing a customer with an unusually sensitive and warm surprise is likely to exceed their expectations and create a "wow" experience. Asking the customer to fill out a lengthy customer survey or adding a surcharge to the bill are unlikely to create a positive experience. Giving everyone attending the banquet a bottle of water may be a nice gesture, but it may not be enough to create a "wow" experience on its own.