Asked by elizabeth mccloskey on Jul 09, 2024
Verified
Truck sales representative Lloyd engages in emotional effort when he expresses the emotional response his customer expects such as saying, "You will feel like a powerful person driving this high-end pickup."
Emotional Effort
The work employees invest to express the emotional response customers expect.
High-End Pickup
A luxury or premium vehicle designed with enhanced performance, comfort, and styling, often catering to a more affluent market.
- Acquire knowledge on approaches to excel in customer service and to construct lasting customer memories.
Verified Answer
SG
Steph GonzagaJul 14, 2024
Final Answer :
True
Explanation :
Lloyd is engaging in emotional labor by expressing the emotional response his customer expects, which is an example of emotional effort.
Learning Objectives
- Acquire knowledge on approaches to excel in customer service and to construct lasting customer memories.
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