Asked by Emily Yannatone on Jun 05, 2024
Verified
CRM technology can assist the firm and its salesforce in the prospecting process through all of the following ways, EXCEPT:
A) Serving as a repository for varying information about potential leads
B) Providing tools to segment the pool of potential customers
C) Eliminating any central storage area for each prospect's information
D) Enabling scoring of prospects to help the salesperson prioritize her efforts
E) Generating reports to better understand the movement of prospects through the sales process
CRM Technology
CRM Technology refers to Customer Relationship Management software that helps businesses manage interactions with current and potential customers, streamlining processes and improving relationships.
Prospecting Process
The step in sales where potential customers are identified and qualified based on their likelihood to buy the product or service being offered.
Potential Leads
Individuals or entities that might have an interest in a product or service, representing possible future sales opportunities.
- Recognize the role and applications of CRM technology in sales.
Verified Answer
Learning Objectives
- Recognize the role and applications of CRM technology in sales.
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