Asked by Adrieanna Davis-Coco on Apr 28, 2024
Verified
Empathy is the ability to put yourself in the other person's place.
Empathy
The ability to understand and share the feelings of another from their perspective; often described as putting oneself in another's shoes.
- Underline the critical role of human characteristics in customer service, emphasizing empathetic engagement and ethical behavior.
Verified Answer
RD
Rakayla DecuirApr 28, 2024
Final Answer :
True
Explanation :
Empathy is defined as the ability to understand and share the feelings of another person, often by imagining oneself in their situation or perspective. Therefore, it involves putting oneself in the other person's place.
Learning Objectives
- Underline the critical role of human characteristics in customer service, emphasizing empathetic engagement and ethical behavior.
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