Asked by Katelynd Hayward on Jun 29, 2024
Verified
The Golden Rule of ethical customer service is: Are you treating the customer the way you would like to be treated in a similar situation?
Golden Rule
A moral principle that suggests treating others as one would wish to be treated, promoting empathy and fairness.
Ethical Customer Service
The practice of treating customers with fairness, honesty, and respect, adhering to moral principles during service interactions.
- Stress the importance of the human dimension in customer service, focusing on empathetic and ethical interactions.
Verified Answer
ZK
Zybrea KnightJul 02, 2024
Final Answer :
True
Explanation :
The statement accurately reflects the Golden Rule of ethical customer service, which emphasizes the importance of treating others as you would like to be treated. By putting yourself in the customer's shoes and considering how you would want to be treated in a similar situation, you can provide empathetic, respectful, and effective customer service.
Learning Objectives
- Stress the importance of the human dimension in customer service, focusing on empathetic and ethical interactions.
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