Asked by Sapna Rathod on Apr 26, 2024
Verified
Gina, a customer care executive, is an introvert who prefers to keep to herself. Her attitude has negatively affected the image of her company. Gina's supervisor has decided to give her feedback on how to improve her attitude. Which of the following feedback is likely to be most effective in changing Gina's attitude?
A) "I think you are not fit for this job."
B) "Why don't you change your attitude?"
C) "Why don't you try being more friendly with your customers?"
D) "In my opinion, you need to be more sensitive toward others and not be self-absorbed all the time."
Attitude-Improving Feedback
Constructive criticism or suggestions provided with the intention of positively influencing someone's mindset or behavior.
Self-Absorbed
Preoccupied with one's own feelings, interests, or situations to the extent of overlooking the needs and concerns of others.
- Design methods to amplify positive employment perspectives and personnel engagement by assigning meaningful work and offering feedback.
Verified Answer
CM
chandra mouliMay 01, 2024
Final Answer :
C
Explanation :
C) This option provides constructive feedback by suggesting a specific behavior change (being more friendly with customers) that is actionable and directly related to her job performance.
Learning Objectives
- Design methods to amplify positive employment perspectives and personnel engagement by assigning meaningful work and offering feedback.