Asked by ??????? ?? ???? on Sep 24, 2024
Gisele, an office manager, decides to use the technique of "confront, contain, and connect" to deal with Jimmy, a clerk who is in an explosive, angry mood. To implement contain, Gisele will ________.
A) brings Jimmy to a conference room away from the center of activities
B) demand that Jimmy see a psychiatrist immediately
C) tells Jimmy that his behavior will not be tolerated
D) asks Jimmy, "How can we make you happier?"
Confront, Contain, Connect
A conflict resolution strategy involving directly addressing an issue, managing its impact, and establishing relationships or understanding.
Explosive
Characterized by a sudden and pronounced release of energy, often causing destruction.
Conference Room
A dedicated space within a building where meetings are held.
- Determine and utilize approaches for mitigating conflicts and engaging in negotiations.
Learning Objectives
- Determine and utilize approaches for mitigating conflicts and engaging in negotiations.
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