Asked by Brandi Adams on Jun 10, 2024
Verified
If a caller makes threats,you should:
A) hang up immediately
B) hand the phone over to your supervisor
C) document the information about the caller and the threat and end the call
D) try to calm the caller or wait until he or she hangs up
Caller Threats
Hostile or intimidating communications received via telephone, often involving demands or attempts to illicit fear.
Document Information
Details and data contained within a document that provide understanding or context about its purpose or content.
- Master the correct ways to address a variety of requests and actions exhibited by callers.
Verified Answer
AN
Allie NorrisJun 12, 2024
Final Answer :
C
Explanation :
Documenting the information about the caller and the threat before ending the call is crucial for reporting and investigation purposes.
Learning Objectives
- Master the correct ways to address a variety of requests and actions exhibited by callers.