Asked by Victoria Archie on Apr 24, 2024
Verified
It is okay to argue with a customer when the customer is yelling at you.
Argue
To present reasons for or against something; to discuss a topic with an aim of persuading others to share one's point of view.
- Cultivate advanced communication abilities for efficient customer interactions.
Verified Answer
OD
Oscar de Paz6 days ago
Final Answer :
False
Explanation :
It is never okay to argue with a customer, regardless of whether they are yelling or not. It is important to remain calm and professional, listen to their concerns, and work towards finding a solution that satisfies them. Arguing will only escalate the situation and potentially damage the relationship with the customer.
Learning Objectives
- Cultivate advanced communication abilities for efficient customer interactions.