Asked by Marlon Amador on Jul 06, 2024
Verified
Managing with an organisation-wide commitment to continuous improvement and meeting customer needs completely is the concept of:
A) Theory Z.
B) good leadership.
C) Total quality management.
D) systems theory.
E) organisational behaviour.
Total Quality Management
A comprehensive and continuous effort by an organization to improve the quality of its products, services, and processes through ongoing feedback and development.
Continuous Improvement
Continuous Improvement is an ongoing effort to improve products, services, or processes through incremental and breakthrough improvements, often influenced by methodologies like Lean and Six Sigma.
Customer Needs
The wants and requirements that customers express to fulfill a certain function or solve a problem through the purchase or use of a product or service.
- Understand the principles of total quality management and their influence on the performance of organizations.
Verified Answer
Learning Objectives
- Understand the principles of total quality management and their influence on the performance of organizations.
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