Media richness involves the capacity to

A) achieve organizational results.
B) justify decisions.
C) build personal relationships.
D) convey information and promote learning.
E) convince and persuade.

Media richness is the ability of a communication medium to convey information and promote learning effectively. It is not directly related to achieving organizational results, justifying decisions, building personal relationships, or convincing and persuading. Therefore, the best choice would be option D - to convey information and promote learning.