Refer to Zappos. By transferring knowledge to new employees during the four week training program Zappos is demonstrating one of the required elements of a ____________ organization, according to David A. Garvin..

A) performance based
B) mechanistic
C) organic
D) learning
E) open

Learning Organization

An organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights.

David A. Garvin

A prominent scholar in the area of operations management known for his work on quality management and the development of learning organizations.

Knowledge Transfer

The process through which skills, knowledge, and expertise are passed from one person or part of an organization to another.