Asked by Ouita Weeden-Dawson on May 30, 2024
Verified
________ systems are important because customers are ________ powerful than ever; these systems put the intimacy back into customer service.
A) CRM; less
B) CRM; more
C) SCM; less
D) SCM; more
CRM
Customer Relationship Management, a technology for managing all your company's relationships and interactions with current and potential customers.
Customer Service
The assistance and support provided by a company to those people who buy or use its products or services.
- Comprehend the importance and applications of Customer Relationship Management (CRM) systems.
Verified Answer
HC
Hunter CannonJun 01, 2024
Final Answer :
B
Explanation :
CRM (Customer Relationship Management) systems are important because they help businesses manage their interactions with current and potential customers. In today's market, customers have more power than ever due to the vast amount of information available to them and the ease of switching between products or services. CRM systems help businesses personalize their customer service and maintain a closer relationship with their customers, effectively responding to the increased customer power.
Learning Objectives
- Comprehend the importance and applications of Customer Relationship Management (CRM) systems.
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