Asked by Jennifer Feliz on Apr 28, 2024
Verified
The customer who never complains, but responds to bad service by taking his or her business elsewhere is called a "_____" customer.
Silent Customer
A consumer who does not vocally express dissatisfaction with a service or product, often providing little feedback that businesses can act on.
- Understand the importance of returning customers within a corporation's strategic planning.
Verified Answer
SS
Learning Objectives
- Understand the importance of returning customers within a corporation's strategic planning.