Asked by Ranjani Ramaswamy on Apr 25, 2024
Verified
The most appropriate approach to follow in writing a message presenting the facts about an indirect claim is to:
A) show your anger as you present the facts.
B) state directly that the reader's company was at fault.
C) clearly and objectively present the facts.
D) skillfully avoid stating the negative facts.
E) demand compensation because the facts are already known to the reader.
Indirect Claim
An indirect claim is a request or demand for action, reimbursement, or compensation that is made in a subtle or not directly stated manner.
Anger
A strong feeling of displeasure or hostility, often resulting from frustration or perceived wrongs.
Objective Presentation
The act of delivering information in a neutral, unbiased manner, focusing solely on the facts without personal opinions.
- Recognize the significance of presenting facts clearly and objectively in claim messages.
Verified Answer
Learning Objectives
- Recognize the significance of presenting facts clearly and objectively in claim messages.
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