Asked by Facienne Guerlanda on May 07, 2024
Verified
To show how much he appreciates the business of a regular customer, Claude, a software salesperson, should do all of the following EXCEPT:
A) send information about problems with competing products.
B) call the customer when he solves a customer problem.
C) send greeting cards for birthdays and other special occasions.
D) write congratulatory notes to customers who receive awards.
E) e-mail information about relevant product modifications.
Competing Products
Competing products are goods or services offered by different businesses that serve the same purpose or meet the same customer needs as one's own products.
Software Salesperson
A sales professional specializing in selling software products and solutions to customers.
Product Modifications
Changes or alterations made to a product's design, features, or specifications to improve its appeal, functionality or to cater to different market segments.
- Understand the significance of non-verbal cues and gestures in sustaining relationships with customers.
Verified Answer
MH
Maria HarikaMay 10, 2024
Final Answer :
A
Explanation :
Sending information about problems with competing products can be seen as negative selling and might not be appreciated by all customers. It's generally more professional to focus on the positive aspects of one's own products and services rather than criticizing competitors.
Learning Objectives
- Understand the significance of non-verbal cues and gestures in sustaining relationships with customers.