Asked by McKenzie Copher on Apr 24, 2024
Verified
'Total quality management' is a result of the work originally done by:
A) W. Edwards Deming.
B) Peter Drucker.
C) Herman Franks.
D) Harry Truman.
E) Michael Hammer.
Total Quality Management
A management approach focused on improving the quality of all organizational processes to meet customer needs and exceed their expectations.
W. Edwards Deming
An American engineer, statistician, and management consultant, credited with significant contributions to the philosophy and practice of quality control and improvement.
- Comprehend the origins and development of total quality management.
Verified Answer
PP
plooo plumm8 days ago
Final Answer :
A
Explanation :
W. Edwards Deming is widely recognized for his work in the development of the concepts behind Total Quality Management (TQM). His teachings and principles significantly influenced the quality improvement movements in Japan post-World War II and later around the world.
Learning Objectives
- Comprehend the origins and development of total quality management.