Asked by Gillian Sanders on May 11, 2024
Verified
United Airlines originally apologized only for the "overbook situation" that caused Dr. Dao physical harm. After two days, United Airlines changed its public responses due to ________.
A) customer boycotts
B) machine learning recommendations
C) pressure from lawyers
D) social media backlash
Social Media Backlash
Negative public reaction or response, often viral, against a company, individual, or idea on social media platforms.
Customer Boycotts
Customer boycotts involve consumers deliberately avoiding purchasing products or services from a company as a form of protest against the company's policies, actions, or ethical practices.
Machine Learning
A subset of artificial intelligence that focuses on the development of algorithms and models that improve their performance through data without being explicitly programmed.
- Recognize the effect of social media on organizational procedures and customer engagement.
Verified Answer
Learning Objectives
- Recognize the effect of social media on organizational procedures and customer engagement.
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