Asked by Lianne VanDyke on May 28, 2024
Verified
When handling an incoming telephone call regarding a patient progress report, you should ____.
A) route the call to the physician immediately
B) take a message for the physician
C) handle the situation yourself
D) ask the nurse to handle the situation
E) tell the patient the physician will call him back shortly
Incoming Call
A telephone call that is being received by the call receiver rather than initiated by them.
Progress Report
A document or update that outlines the status of a project, highlighting accomplishments, challenges, and future steps.
- Understand the technique of documenting telecommunication interactions in patient files, crucial for legality and the perpetuation of care continuity.
Verified Answer
IW
Izahne' WilliamsJun 02, 2024
Final Answer :
B
Explanation :
Taking a message for the physician is the appropriate action when handling an incoming telephone call regarding a patient progress report. This ensures that the physician receives accurate and detailed information about the call and can respond at a suitable time, maintaining patient confidentiality and allowing for a considered response.
Learning Objectives
- Understand the technique of documenting telecommunication interactions in patient files, crucial for legality and the perpetuation of care continuity.
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