Asked by Camila Acuña on Aug 01, 2024
Verified
When making claims or requesting adjustments,you should begin by
A) complimenting the company for past service.
B) providing a detailed description of the faulty merchandise.
C) providing a straightforward explanation of what the problem is.
D) threatening legal action if you do not receive a favorable adjustment.
E) providing a detailed explanation of what you expect the company to do.
Claims
Statements or assertions, often supported by evidence, made to support arguments or positions in various contexts.
Adjustments
Changes or modifications made to improve a situation, process, or product, or to correct errors.
Faulty Merchandise
Products that have defects or do not meet the quality or performance standards.
- Gain insight into the architecture and prerequisites of content for the development of successful claim or adjustment messages.
- Acquire knowledge on the techniques to begin a routine message or claim with key thoughts or explicit statements of challenges to hold attention.
Verified Answer
AV
Aynara VelosoAug 04, 2024
Final Answer :
C
Explanation :
Starting with a straightforward explanation of the problem helps to highlight the specific issue and avoid confusion. It sets the tone for a respectful and professional conversation with the company, rather than coming across as confrontational or aggressive.
Learning Objectives
- Gain insight into the architecture and prerequisites of content for the development of successful claim or adjustment messages.
- Acquire knowledge on the techniques to begin a routine message or claim with key thoughts or explicit statements of challenges to hold attention.