Which of the following statements regarding organizational citizenship behavior is true?

A) Organizational citizenship behavior cannot be distinguished from specified job requirements.
B) Organizational citizenship behavior involves performance behaviors such as conscientiously performing one's work.
C) The more employees are satisfied with their job, the less good citizenship contributions they tend to make.
D) When employees perceive organizational processes and outcomes to be unfair, they are more likely to engage in behaviors that go beyond their formal job requirements.

Organizational citizenship behavior involves performance behaviors that go beyond specified job requirements, such as helping others, volunteering for additional tasks, and showing commitment to the organization. Option A is incorrect because it suggests that organizational citizenship behavior is the same as job requirements, which is not the case. Option C is incorrect because research has shown that satisfied employees are more likely to engage in organizational citizenship behavior. Option D is partly correct, as research has shown that employees who perceive organizational injustice may engage in behaviors that go beyond their job requirements, but it is not a universal rule.