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Which of the following is an appropriate way to analyse customer profitability?

A) The cost of servicing a customer calculated as a percentage of the customer's gross margin.
B) The cost of servicing a customer as a percentage compared to company or industry norms.
C) The cost of servicing a customer calculated as a percentage of the customer's gross margin, examined over several years.
D) All of the given answers

On Mar 10, 2024


D