Bribery is the practice of offering something (often money) in order to gain an illicitadvantage from someone in authority. Gifts, entertainment, and travel can also be usedas bribes. The key issue regarding whether or not something is considered bribery iswhether it is used to gain an advantage in a relationship. Bribery can be defined as anunlawful act, but it can also be a business ethics issue in that an industry or even nationalculture may include such payments as standard practice. Active bribery refers to the person who promises or gives the bribe and commits the offense. Passive bribery is an offense committed by an official who receives the bribe.
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Airbnb hosts in Japan deliberately keep quiet about their involvement with the online bed and breakfast site,concerned that their neighbors might have one bad interaction with a foreigner - more noise than is acceptable,leaving shoes where they are not permitted,or a trampled flowerbed - that might lead to problems with their landlord or police.This example of a conservative cultural outlook on behavior norms makes Japanese culture a ________ culture.
Blaire is the new manager of a resort hotel. She knows from reviewing customer complaints that service quality at the hotel is not consistently meeting customers' expectations, and she believes that the biggest problem is that her employees are not sure what is expected of them. To improve service quality, Blaire should
A) empower customers to meet their own service needs. B) establish a broad zone of intolerance to reduce customer complaints. C) narrowly define a knowledge gap. D) separate intangibles from tangibles. E) set specific, measurable goals based on customers' expectations.