Which of the following statements regarding organizational citizenship behavior is true?

A) Organizational citizenship behavior cannot be distinguished from specified job requirements.
B) Organizational citizenship behavior involves performance behaviors such as conscientiously performing one's work.
C) The more employees are satisfied with their job, the less good citizenship contributions they tend to make.
D) When employees perceive organizational processes and outcomes to be unfair, they are more likely to engage in behaviors that go beyond their formal job requirements.

Research on social axioms examines culture from a unique perspective.How is culture examined from this perspective?

A) by looking at "what is" (beliefs or understandings)
B) by looking at "what should be" (values)
C) by looking at "what exists" physically in the culture
D) by looking at "what is within" (subcultures within the larger culture)

Which of the following is an explanation for the fundamental attribution error?

A) People assign weight to situational causes even when they are made aware of them.
B) People tend to think long and hard about things instead of taking quick and easy answers.
C) Behavior is more noticeable than situational factors, which are often hidden.
D) It takes considerably more cognitive effort to make internal attributions than external attributions.