Which of the following statements is true about informal language?

A) In business, an informal style mainly involves the use of impersonal wording.
B) When used appropriately, an informal style adds goodwill.
C) In business, an informal style involves the use of stiff wording.
D) Informal language is mostly used for writing ceremonial messages.
E) Informal language is most appropriate for writing a crisis response.

The direct method of preparing the operating activities section of the statement of cash flows reports major classes of cash receipts and cash payments related to the day-to-day operations of the business.

To the extent that people feel their group membership is an important part of who they are,and the attachment people feel for their groups is best termed:

A) group entitativity.
B) group identity.
C) team-member exchange.
D) collective efficacy.