According to Forrester's Social Technographics Model a ______ score gauges whether social media will be useful to build customer relationships.

A) Discover.
B) Explore.
C) Use.
D) Ask.
E) Engage.

If you have high self-esteem you are probably secure enough to be able to profit from some negative feedback.

Although you should vary the length of paragraphs in your business messages,in general you should strive for short paragraphs.