The profit margin for Division C is 6%, and the investment turnover is 1.2. The return on investment for Division B is

A) 20%
B) 6.7%
C) 7.3%
D) 7.2%

Lazy Linda Ltd manufactures small kitchen appliances. One of the non-value added activities identified by the production manager is 'reworking the electrical component in a toaster'. Which of the following is a likely root cause cost driver?

A) The number of products requiring rework.
B) The quality of the completed toaster.
C) The quality of the electrical wiring purchased from suppliers.
D) Idle labour hours.

Any time one party's allegedly wrongful conduct causes injury to another, an action may arise under the law of torts.

Which of these influences your attitude toward what is important in life and helps to establish your rules of behavior?

A) Culture
B) Ethnocentrism
C) Diversity
D) Intercultural communication
E) Stereotyping

Which of the following questions about Six Sigma is incorrect?

A) It is grounded in systematic measurement and statistical analysis
B) It was invented at GE in the 1980's
C) It requires that employees use several specific problem-solving skills
D) When a company decides to adopt Six Sigma, senior leaders typically go through the training first
E) The compensation system may be revised to align with the new Six Sigma goals