Austin is on an urgent business trip using his own car, and drives at 15 miles per hour beyond the speed limit. Austin displays cognitive dissonance by saying to himself, "I am aware of the speed limit on this highway, but the limit does not apply to a very important business trip."

The concept of the ______ was established to improve the relationship between people and machines to increase organizational effectiveness and efficiency.

A) quality of worklife
B) task-technology system
C) sociotechnical system
D) process consultation