When confronted with an angry and emotional customer, the best first step toward service recovery is to

A) call security in case it is necessary to escort the person from the building.
B) match the person's voice in intensity and volume to gain control of the confrontation.
C) gently but firms tell the person you will not tolerate being addressed in that tone of voice and turn away until he or she calms down.
D) listen carefully and with empathy until the customer feels he or she has been heard.
E) ask a coworker to take over handling the complaint to get a neutral perspective.

Supply availability is the most common criterion used to decide where organizations direct their supply research efforts.

A principal can ratify an agent's unauthorized contract even if the third party withdrew from the contract prior to ratification.

The doctrine of stare decisis means that:

A) the common law has not been able to evolve in a stable and predictable manner.
B) decisions can be overruled.
C) courts adhere to and rely on rules of law that they or superior courts relied on in similar decisions.
D) courts are not allowed to correct erroneous decisions or to choose among conflicting precedents.

Tallon Inc.has a $1,200,000 investment opportunity that involves sales of $1,680,000, fixed expenses of $336,000, and a contribution margin ratio of 30% of sales.The turnover for this investment opportunity is closest to:

A) 1.40
B) 0.10
C) 10.00
D) 0.71

Which one of the following statements is correct concerning a portfolio which consists of a risk-free asset and four stocks with individual betas of 1.1, 1.4, 1.5, and 1.8?

A) The beta of the portfolio must be greater than 1.0.
B) The expected return on the portfolio is equal to the market rate of return.
C) The portfolio can have more than, less than, or the same amount of systematic risk as the market.
D) A portfolio comprised of these five securities will eliminate all of the diversifiable risk.
E) The risk of the portfolio must be less than the market level of risk.