As a firm increases the amount spent on the collection of overdue accounts, both the average collection period and the percentage of bad debts decline.

The Toronto headquarters of a multinational company typically houses a number of employees from its various branches across the world. English is the common language of communication, but most employees are not native speakers. How does this fact affect business communications addressed to all the employees located at the company's headquarters?

A) The primary audience will be difficult to determine.
B) Geographic location will be important in determining message composition.
C) Cultural factors may inhibit understanding of the message.
D) The size of the audience will play an important role in determining message composition.

Delegation, time management, and asking for help illustrate ________ reactions to stress.

What term best defines an organizational system that receives inputs from its external environment?

A) environmental system
B) strategic system
C) open system
D) integrated system

What opportunity is most likely to be created when proprietary or contractual advantage is the root of change?

A) Breakeven
B) Liquidity exit
C) Distributorship
D) Free cash flow

Which perspective can be used to understand different aspects of negotiation?

A) economics
B) psychology
C) anthropology
D) law
E) All of the above perspectives can be used to understand different aspects of negotiation.