Managers must occasionally make difficult choices or changes. The ability to make these choices or changes is known as ______.

A) an unsympathetic attitude
B) strength
C) toughness
D) an uncaring attitude toward employees

Through what kind of written instrument would Tim direct Howard to pay $600 to the order of Celeste?

A) A certificate of deposit
B) A note
C) A draft
D) A dishonored draft

A basic technique for shortening sentences is to:

A) avoid active verbs.
B) use cluttered phrases.
C) use the active voice instead of the passive voice.
D) use roundabout constructions.
E) use words economically.