Why does poor Jim continue to act in a hostile manner,even when rebuffed for it,instead of being friendly? Kelly would say Jim

A) makes a low risk choice because at least he can predict how others will react to it.
B) has never tried friendliness, so he cannot predict what will happen.
C) suffers from uncertainty, even though the rewards for friendliness are greater.
D) all of the answers

The title of a song is on the tip of Gerard's tongue,but he cannot recall it until someone mentions the songwriter's name. Gerard's initial inability to recall the title was most likely caused by

A) encoding failure.
B) hypnotic suggestion.
C) retrieval failure.
D) repression.