A nursing assistant in a nursing home filed a grievance that he was unfairly passed over for a promotion. Discussions and appeals did not satisfy the employee, so the issue went to arbitration. The arbitrator decided that the nursing home must promote the employee, based on the terms of its contract, in spite of management's protests that the employee was too unreliable to handle the greater responsibility. The employee's supervisor urges Luke, the director of human resources, to file an appeal in the state courts. Luke says doing so would be a wasted expense. Which statement best supports Luke's conclusion?

A) The company should have considered whether the grievance procedure is fair.
B) The majority of grievances are settled during the early stages of the process.
C) Courts generally do not have the authority to rule on employment matters.
D) Courts generally avoid reviewing arbitrators' decisions in these matters.
E) Courts generally rule against businesses in employment matters.

Which of the following management functions involves presenting, explaining, selling, and defending the work unit's activities to the supervisor in the agency and to persons and groups outside of the agency?

A) coordination
B) representation
C) leadership
D) monitoring

Certain types of databases that are not accessible by a search engine are described as the hidden Internet.

Which of the following is not a factor brought to the perceptual process by the perceiver?

A) setting
B) attitude
C) culture
D) value

An oversimplified perception of a behavior pattern or characteristic applied to entire groups is a(n)____________________.

Willie's wage increased, and he responded by enjoying more hours of leisure per day. Is Willie's behavior consistent with an upward-sloping labor-supply curve?