Marco is a production manager at a boat manufacturing facility. He recently told his production employees that they have the authority to stop the production line if they spot problems. This exemplifies the approach of which quality advocate?

A) Kaoru Ishikawa
B) W. Edwards Deming
C) Philip B. Crosby
D) Frederick W. Taylor
E) Peter Drucker

Which of the following is another term for employee involvement groups?

A) project teams
B) cross-functional teams
C) synergistic groups
D) quality circles