Which of the following is the result of using an effective communication process in an organization?

A) An effective communication process slows down the problem-solving time, allowing for better analysis of options before decisions are made.
B) An effective communication process hampers employee satisfaction and increases employee turnover.
C) An effective communication process increases timely, reliable information, leading to "information overload" during the decision making process.
D) An effective communication process is more costly than other communication processes.
E) An effective communication process provides the ability to influence others and their perceptions both in the workplace and in the greater community.

Which of the following involves making a false statement about a business product or service that results in a loss of sales?

A) Disparagement.
B) Interference with a contract.
C) Conversion.
D) Derogation.
E) Abuse of title.